Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 7.7 billion USD in 2023. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

Purpose of the role:

The Travel Manager plays a crucial role in managing and optimizing all travel-related activities within the organization, including overseeing travel operations, sourcing travel services, ensuring cost-efficiency, traveler satisfaction, and compliance with company policies and industry regulations. This role will be responsible for leading the travel program in Europe, South Africa, Australia & New Zealand (ESAN) & Central Asia (CA).

This role will be the single point of accountability for the success of the local travel program and will also be part of the global travel team, which will be accountable for the development of Amway’s travel program. The role is required to assist with tasks assigned by the Global Travel Manager to contribute to the overall success of the travel program.

Responsibilities:

Travel Sourcing 

• Identify, source, and evaluate Corporate Travel vendors, such as airlines, hotels, car rental agencies, and travel management companies.
• Negotiate and maintain contracts and agreements with vendors to secure favorable terms, pricing, and service levels to meet business objectives and cost-saving target delivery.
• Monitor and analyze travel and event spending to ensure they align with the budget. Implement cost-saving strategies while maintaining the quality and safety of travel services.
• Set clear objectives and continuously monitor vendor performance based on established service levels and KPIs and resolve issues to ensure compliance with contractual obligations.
• Establish and maintain strong relationships with vendors to ensure the best service and value for the organization.

Travel Management – Program Optimization

• Be part of the Global Travel Team to lead improvements and new implementation of travel program initiatives in the region to enhance the overall travel program's efficiency, cost-effectiveness, and traveler experience.
• Identify opportunities to leverage technology solutions, such as increasing the online booking adoption rate.

Travel Management – Support and Communication

• Be the travel management expert and serve as the primary point of contact for travellers, addressing their travel-related inquiries and issues promptly.
• Be the voice of employees to manage and escalate service issues to ensure high levels of internal customer satisfaction.
• Educate and communicate travel policies to employees, providing guidance and support for policy adherence.

Travel Management – Reporting and Analysis

• Analyse data to identify trends and areas for improvement, making recommendations to the management for travel budget optimization from a pre-trip perspective.
• Generate reports on travel expenses, vendor performance, and travel program effectiveness.

Travel Management – Travel Risk Management

• Collaborate with corporate security and risk management teams to assess and mitigate travel-related risks.
• Develop communication plans to travelers on travel security and duty of care.

Requirements:

 

• Bachelor’s degree in Procurement, Business Administration, Hospitality Management, or a related field
• Minimum 5 years of experience in travel management or equivalent
• Industry Certifications (GTP, CCTE) are desirable
• Relevant and proven experience in travel management, including travel sourcing and vendor negotiation, preferably in Europe and Central Asia
• Experience in Strategic Meeting and Events Management will be an advantage
• Strong understanding of global travel trends, industry best practices, and emerging technologies
• Experience in Change Management
• Excellent negotiation and communication skills
• Strong interpersonal skills to engage stakeholders and build effective partnerships at all levels
• Experience working in a global, multicultural, team-oriented environment
• Proficiency in online booking tools
• Advanced skills in MS Office (Excel / Access / PowerPoint etc.)
• Strong analytical and problem-solving abilities, with attention to accuracy and details
• Excellent organizational skills and deadline adherence with a sense of urgency
• Ability to understand, simplify, and present complex and abstract concepts (legal, technical, and/or commercial) for quick, objective decision-making
• Excellent written and presentation skills
• Fluency (oral & written) in English
• Knowledge of travel risk management and duty of care best practices is a plus
• Business Travel of approximately 25% or less yearly is expected for this position

Our offer:

 

• Hybrid Work model (3 days from office and 2 days from home)
• Flexible Working Hours
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after the probation period
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolios of internal & external training: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Relocation package for candidates outside Poland
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia Street)