Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.1 billion USD in 2022. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

Purpose of the role:

The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.

Responsibilities:

 

• Manage business queries and inbound calls
• Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
• Process requests and update data in our database
• Document interactions in our ticket system
• Help with the implementation of new IT solutions
• Generate innovative ideas and solutions that will improve customers satisfaction
• Assist other team members to leverage and develop their capabilities​
• Contribute to projects in various departments outside of regular responsibilities

Requirements:

• Enthusiastic, communicative approach and willingness to support our customers
• German language at C1/C2 level is a must, together with English at minimum B2 level
• Excellent knowledge of an additional European language on full professional proficiency
• Courage to face new challenges and opportunities
• A great approach to teamwork and focus on internal and external customers
• Experience in customer service will be an asset

Our offer:

• Online recruitment process
• The chance to become part of a dynamic, international working environment
• The opportunity to work for a global Fast-Moving Consumer Goods company
• Competitive salary & great bonus potential
• Additional day off for your Birthday
• Cafeteria system
• Employee discount for high-quality Amway products
• Various events for employees during the year
• Possibility of growth inside of the organization