Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 7.7 billion USD in 2023. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

Responsibilities:

Purpose of the role:

Support planning and measuring the delivery of Contact Centre training in Cracow hub and associated spokes.

What you'll do: 

• Support planning and delivering exceptional training and service to meet the expectations of ABOs as they interact with the contact center
• Working together with both internal and external partners to ensure the seamless integration and successful implementation of training programs
• Supporting the trainer program including quality assurance and success metrics
• Make sure that trainees deliver excellent service to achieve the highest satisfaction for ABOs
• Help trainees meet their personal learning objectives while upholding standards of quality and compliance
• Guarantee a uniform and superior learning experience for all newly recruited contact center employees by collaborating closely with our learning teams and contact center supervisors
• Gathering continuous feedback on Supervisor training performance and implementation from survey feedback
• Keep track of market trends in employee training and internal initiatives such as product launches, marketing campaigns, technology and process changes

Requirements:

• Strong interpersonal and verbal and written communication skills
• Extensive administration, coordination, and organizational skills
• Ability to work independently
• Mastery with Word, PowerPoint, Excel, Acrobat, Internet Explorer, Email
• Effective problem-solving abilities
• Ability to demonstrate knowledge of ABO organizations
• Knowledge of training and education methods and solutions
• Fluent in English and ideally other European languages
• Team player: Maintains positive relations and appropriately involves others in decisions and plans
• Ability to manage multiple concurrent objectives, projects, groups or activities while making effective judgments as to prioritizing and time allocation
• Willingness to travel occasionally
• Based in Krakow

Our offer:

• Hybrid Work model (3 days from office and 2 days from home)
• Flexible Working Hours
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolios of internal & external training: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Relocation package for candidates outside Poland
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia Street)