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Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.1 billion USD in 2022. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.
Purpose of the role:
Leadership of the Customer Service Department in Krakow and other remote locations in ESAN by providing management of the staff to promote confidence in a rewarding Amway experience by connecting consistent, timely, correct information support and solutions that help ABOs grow their business. Deploys implementation strategies, programs and processes that will ensure the quality of service while providing a balance between customer and employee needs. Delivers quantifiable business results, using contact center data to assess/demonstrate effectiveness, propose ROI, problem-solve issues and drive continuous improvement of ABOs experience. Maintain effective relationships with other functions to ensure the ABO issues are timely resolved and mitigated for the future.
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High5ive, Pawia 21, Kraków
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