(Senior) Service and Process Analyst



Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.1 billion USD in 2022. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

Purpose of the role:

The Service Management function will manage the service scope and performance across all process areas to all markets supported by GBS (regionally), in accordance with GBS policies and strategic objectives. Implement a customer-oriented culture and ensure continuous improvement in performance and customer satisfaction. This function will also co-lead the development and maintenance of a long-range roadmap for Service Management and support the Global Process Owners in the design and execution of the Maturity Roadmap.

Process Analyst supports the Service Management function to provide advice and analysis to the GBS Management Team to assist decision-making, in line with rules, policies, procedures, and legislation. Process Analyst identifies business needs and determines solutions to business problems by working cross-functions with different stakeholders and executives.

What you’ll do:
  • Report to Global Service Manager, close cooperation with Global Process Owners and Transformation Team
  • Ensure global alignment with peer Service and Process Analysts to promote standard GBS practices and processes
  • Provide analytical and reporting support to GBS Finance function
  • Extract and analyze service and process data to:

             support strategic and tactical decision-making,

             assist in long-range business planning,

             evaluate the effectiveness of different organizational initiatives.

  • Monitor and report agreed Service Levels across functions, processes, and teams, on a regular basis
  • Generate ad hoc and recurring reports and analyses to assist in tracking various aspects of process and service performance
  • Support in the implementation and maintenance of the performance and the service management governance model, policies, processes, tools and templates
  • Supports Innovation Funnel process and Demand Management process, collaborating with the Global Process Ownership team, process managers, and SME (Subject Matter Experts) community

For Senior role additionally:

  • Support Global Service Manager in the definition, and development of new key performance measures
  • Propose and implement automation options for optimal Service Management
  • Lead small to medium-scale projects within the Global Process Excellence function, as agreed with Global Service Manager

What you’ll need:
  • Very good language skills in English
  • Advanced knowledge of MS Office applications (Excel, Outlook, Word)
  • Experience with ERP accounting systems (e.g., Oracle and JDE) – nice to have
  • Strong communication/interpersonal skills
  • Excellent analytical skills
  • Strong attention to details
  • Customer-centric mindset
  • Service-oriented and professional working approach
  • Proven analytical background
  • Good communication skills, clarity of thought and ability to translate complex raw data into simple, powerful and easy to communicate key messages & insights
  • Process excellence approach
  • Problem-solving skills
  • Self-reliant, proactive and highly motivated
  • Ability to work in a multicultural environment
  • Ability to work under pressure and work within tight deadlines

For Senior role additionally:

  • Ability to work independently with minimal supervision
  • Ability to develop and maintain effective and productive relationships, including ability to influence, negotiate and manage conflicts effectively and constructively with clients, vendors and peers

What can you expect from us?
  • Online recruitment process
  • Hybrid Work model & Flexible Working Hours
  • Private medical care in LuxMed Group
  • MyBenefit Cafeteria Platform (with Multisport card available)
  • Group Life Insurance after probation period
  • Additional day off for your Birthday
  • Additional two days off per year for voluntary activities of your choice
  • Employee discount for high-quality Amway products
  • Annual Bonus depending on the yearly company and individual performance
  • Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
  • Language courses co-financed by us
  • Possibility of growth inside of organization
  • International team environment Relocation package for candidates outside Poland
  • Numerous company events and office initiatives
  • Family atmosphere with no formal dress-code
  • Attractive office location in the heart of Krakow (High 5ive, Pawia street)
How to apply

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(Senior) Service and Process Analyst



Amway Global Business Services

High5ive, Pawia 21, Kraków

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