Customer Service Representative with German - Contact Center
Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.1 billion USD in 2020. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.
Purpose of the role:
The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.
In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.
What you’ll do:
Manage business queries and inbound calls (average 70 interactions per day)
Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
Process requests and update data in our database
Document interactions in our ticket system
Help with the implementation of new IT solutions
Generate innovative ideas and solutions that will improve customers satisfaction
Assist other team members to leverage and develop their capabilities
Contribute to projects in various departments outside of regular responsibilities
What you’ll need:
Enthusiastic, communicative approach and willingness to support our customers
German language at C1/C2 level is a must, together with English at minimum B2 level
Excellent knowledge of an additional European language on full professional proficiency
Courage to face new challenges and opportunities
A great approach to teamwork and focus on internal and external customers